Here2Win Terms and Conditions
What We Ask of You When You Register
Creating a Here2Win account means you accept these terms, and from that moment they form a binding agreement between you and Fortunepeak Limited, the operator that holds our licence. You must be 18 or older, or the higher legal age for gambling where you live, and we enforce a strict 18+ age restriction on every account. Each person may hold one account only, the details you register must be accurate and your own, and the money you deposit must belong to you.
Our gaming licence is issued by the Tobique Gaming Commission, which is an offshore regulator, so we hold no New Zealand licence. Checking that taking part is lawful where you live is your responsibility before you play.
Where Our Liability Ends
We are responsible for running the games and the cashier as described on this site, and our liability stops at the limits set out here. We do not accept liability for losses that come from gambling itself, for interruptions to your internet connection or device, for delays at Visa, Mastercard, POLi, Skrill, Neteller or MiFinity after we have sent a payment, or for any Android APK that you obtained from somewhere other than our own website. Rights that the law does not allow us to exclude stay with you.
How We Verify You and Process Payments
We commonly request documents before a first withdrawal, after unusual account activity or when compliance procedures require it. A passport or New Zealand driver licence serves as identity, and a power bill, broadband bill or bank statement serves as proof of address. We may also ask for proof that you own the payment method you use. Verification typically takes from several hours up to 1 to 3 business days, and withdrawals depend on it as well as on internal processing.
All amounts are in NZD.
| Payment method | Minimum deposit | Deposit time | Minimum withdrawal | Withdrawal time |
|---|---|---|---|---|
| Visa | $10 | Instant | $20 | 1 to 3 business days |
| Mastercard | $10 | Instant | $20 | 1 to 3 business days |
| POLi | $10 | Instant | $20 | 1 to 3 business days |
| Bank transfer | $20 | 1 to 2 business days | $50 | 2 to 5 business days |
| Skrill | $10 | Instant | $20 | Up to 24 hours |
| Neteller | $10 | Instant | $20 | Up to 24 hours |
| MiFinity | $10 | Instant | $20 | Up to 24 hours |
| Cryptocurrency | Equivalent of $10 | Usually within minutes | Equivalent of $20 | Usually within 1 hour |
Licence Jurisdiction, Bonus Rules and Conduct Limits
Any dispute under these terms falls under the licensing jurisdiction of the Tobique Gaming Commission, Licence No. 0000066, and the operator entity is Fortunepeak Limited.
Bonuses are for players aged 18+. The welcome pack opens with 150% up to $1,500 plus 100 free spins on a first deposit, and the bonus amount must be wagered 35 times within the 7 day validity period, so a $100 bonus needs $3,500 in qualifying wagers. The maximum bet while a bonus is active is stated in the terms shown with each promotion. Live casino, table games and selected high-RTP games may be excluded or count at a reduced percentage, which makes pokies the dependable route to clear a bonus.
We do not allow multiple accounts, bonus abuse, collusion between players or automated play, and where we find any of these we may cancel bonuses and winnings and close the account.
What We Do When a Game Malfunctions
If a technical fault affects a pokie or a live table at Here2Win, we may void the round, return the stakes involved and cancel any winnings the fault produced. We review the round records kept by the studio behind the game, such as Pragmatic Play, Evolution Gaming or Ezugi, before we decide, and we tell you the outcome through live chat or email.
How We Tell You About Changes to These Terms
We may revise these terms, and the updated date at the top of this page marks the latest revision. We publish the new text here, and for a change that affects your balance, your bonuses or your withdrawals we also write to the email address on your account. Continuing to use your account after a revision is published means you accept it, and if you do not, you can stop playing and ask us to close the account through [email protected].