Here2Win Privacy Notice for New Zealand Players
Who Decides How We Use Your Information
Fortunepeak Limited, the operator named in Tobique Gaming Commission Licence No. 0000066, decides what is done with the personal information collected on here2win.tech. This notice follows the New Zealand Privacy Act 2020 and its information privacy principles, and any question about it can be sent to [email protected].
What We Collect From You and Your Device
We collect only the information that an account at a casino needs, and the table shows where each kind comes from.
| Category | What it covers | When we collect it |
|---|---|---|
| Registration | Email address, password, account currency and an optional promo code | When you create an account |
| Payments | Payment method, amounts in NZD and transaction times | When you deposit or withdraw |
| Verification documents | Passport or New Zealand driver licence, power bill, broadband bill or bank statement, proof of payment method ownership | Commonly before a first withdrawal or after unusual activity |
| Technical data and logs | Device type, browser, Android APK or iPhone PWA use, IP address and sign-in times | Each time you use the site or app |
| Cookies | Session and preference cookies | When you browse |
Your Rights and the Reasons We Hold Your Details
You can ask us for the personal information we hold about you and ask us to correct it, as the Privacy Act 2020 allows, and once an account is closed you can also ask us to delete what we are not required to keep.
We collect information directly from you for the purposes of opening and running your account, processing deposits and withdrawals, confirming that you are 18 or older, applying the one account rule, answering support requests and meeting compliance procedures. Principles 1 to 4 of the Act govern how we collect it, and under principle 10 we use it only for those purposes.
How Cookies and Analytics Work and How to Opt Out
We use strictly necessary cookies to keep you signed in and keep the cashier working, preference cookies to remember choices such as dismissing the cookie notice, and analytics cookies to see which pages are used. You can opt out by changing your browser settings to block or delete cookies, and the site still displays, although sign-in and the cashier may stop working while necessary cookies are blocked.
Complaints and Who We Share Your Data With
If you are unhappy with how we have handled your personal information, complain to us first at [email protected], and if we do not resolve it you can take the complaint to the Office of the Privacy Commissioner (New Zealand).
We share information only where it is needed to deliver a service you asked for.
| Recipient | Information shared | Reason |
|---|---|---|
| Visa, Mastercard, POLi, Skrill, Neteller, MiFinity and cryptocurrency networks | Payment details and amounts | To process your deposits and withdrawals |
| Pragmatic Play, NetEnt, Play’n GO, Hacksaw Gaming, Yggdrasil, Playson, Betsoft, Microgaming, Relax Gaming, Nolimit City, Red Tiger Gaming | Account identifier and game activity | To run pokies and record round results |
| Evolution Gaming, Pragmatic Play Live and Ezugi | Account identifier and game activity | To run live dealer tables |
| Tobique Gaming Commission | Records relating to Licence No. 0000066 | When the licensing authority requires them |
When Data Leaves New Zealand and After You Close Your Account
Our operator, Fortunepeak Limited, and the payment providers and studios in the table above handle information outside New Zealand. Principle 12 of the Privacy Act 2020 covers disclosure abroad, so this paragraph is our notice that your information travels to those recipients, and we send it only over encrypted connections and only to the extent a payment or a game round needs it.
We keep account records while your account is open, and after closure we keep what compliance and payment record obligations require. We do not publish a fixed number of years, and anything we are not required to keep can be deleted when you ask.
For access, correction or deletion requests, email [email protected] from the address registered on your account and put privacy request in the subject line.