Responsible Gambling at Here2Win
How We Keep Under-18s Out
A strict 18+ age restriction applies to every Here2Win account, and we may ask for a passport or New Zealand driver licence to confirm your age. Where the legal age for gambling is higher than 18 in the place you live, that higher age applies. Adults who share a household with young people can help by keeping their password private, signing out on shared devices and using the parental controls built into iOS and Android, along with the content filters in browsers, to block gambling websites on devices a child can reach. If we suspect that an account belongs to someone under 18, we may restrict it and ask for identity documents before any withdrawal is processed, and we may close the account if the age requirement is not met.
Signs That Gambling Is Becoming a Problem
Problem gambling usually builds quietly, and the behaviours in the table are the ones worth acting on early.
| Behaviour | What it can look like |
|---|---|
| Chasing losses | Depositing again straight after a loss to win the money back |
| Spending beyond the plan | Topping up the balance several times in one session or going past the budget you set |
| Hiding or lying | Keeping your play from family or giving them wrong figures |
| Borrowing to play | Using credit or money meant for bills, rent or a power bill |
| Losing interest elsewhere | Missing work, sleep or time with people to keep playing |
| Playing to escape | Using pokies or live tables to avoid stress, boredom or low mood |
If two or more of these sound familiar, take a break, and ask for the tools in the next section. Friends and family often notice the pattern before the player does, so a comment from someone close to you deserves a pause and an honest look at your recent deposits.
Setting Limits and Self-Exclusion With Us
You can ask us through live chat, which runs 24/7, or by email to [email protected] to set a deposit limit, a session-length limit, a time-out or self-exclusion on your Here2Win account. A request to tighten a limit applies immediately. A request to loosen it applies only after a cooling-off period, and support confirms that period when you ask.
| Tool | What it does | When a change takes effect |
|---|---|---|
| Deposit limit | Caps the amount you can deposit in a set period | Tightening is immediate, loosening follows the cooling-off period |
| Session-length limit | Caps how long a single session can run | Tightening is immediate, loosening follows the cooling-off period |
| Time-out | Pauses your account for a period you choose | Starts as soon as support confirms it |
| Self-exclusion | Closes your account to play for a longer period | Starts as soon as support confirms it |
Self-exclusion with us covers your Here2Win account only. An exclusion you have arranged with a venue or another operator does not carry over, so make the request with each one separately.
Budgeting and Where to Get Help
Gambling is entertainment and not a source of income, so decide a budget before you start, play only with money you can afford to lose and stop when the budget is spent. A responsible gambling notice is displayed on our site, and the services below are free to use.
The Gambling Helpline is free and confidential, open 7 days a week on 0800 654 655 or by text to 8006. PGF Services offers free counselling for people affected by gambling. 1737, Need to talk? takes a free call or text to 1737 at any time to reach a trained counsellor. Gamblers Anonymous runs peer support meetings in person, online and by phone, including meetings in New Zealand.