Getting in Touch With Here2Win
Where We Read Your Emails
Our written channel is [email protected], and it is the right place for anything that needs attachments, such as the verification documents we commonly request before a first withdrawal. Write from the address registered on your Here2Win account so that we can match your message to your account without asking extra questions, and expect a reply normally within 24 hours.
What to Have Ready Before You Write
A message that carries the right details gets resolved in one exchange instead of three. For a payment question, name the method (Visa, Mastercard, POLi, Skrill, Neteller, MiFinity, bank transfer or cryptocurrency), the amount in NZD and the time of the transaction. For a bonus question, say which deposit from the first to the fourth the offer belongs to, and remember that every bonus is for players aged 18+. For verification, prepare a passport or New Zealand driver licence, plus a power bill, broadband bill or bank statement as proof of address, and be ready to show that the payment method you deposited with is yours. For an app problem, tell us whether you use the Android APK or the iPhone PWA and which version of Android 8.0 or later or iOS 13 or later is on the phone.
How Fast We Answer on Each Channel
| Channel | Use it for | Response |
|---|---|---|
| Live chat | Account, cashier and bonus questions, sign-in trouble | Answered in the chat window, in English |
| Email, [email protected] | Documents, longer queries, anything you want in writing | Normally within 24 hours |
When We Are Open for New Zealand Players
Our live chat runs 24/7, so it covers every hour of NZST in winter and of NZDT once the clocks move forward in spring. A message sent late on a Sunday night waits no longer than one sent at midday on a weekday, and the email inbox follows the same 24 hour reply target regardless of the time on your clock.